NewsIntroducing GovScale: AI that rebuilds your town's website in minutes

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Security & Compliance

Security that meets government standards

Your residents trust you with their payments, their requests, and their records. GovScale is built on the same security frameworks federal agencies rely on, so your IT team and your council can say yes with confidence.

Framework

FedRAMP High

Hosted in FedRAMP High authorized infrastructure

Framework

DoD IL5

Controls for controlled unclassified information

Framework

WCAG 2.1 AA

The standard in the DOJ's ADA Title II web rule

Framework

Section 508

Accessible to residents using assistive technology

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Data Protection

Resident data stays protected

Payment details, service requests, and records carry real people's information. GovScale encrypts it, keeps it in the United States, and makes sure only the right staff can see it.

Data

Encryption at rest

AES-256

Encryption in transit

TLS 1.2+

Data residency

United States

Backups

Continuous, point-in-time

Export

Anytime, open formats

Access

Single sign-on

SAML · OIDC

Multi-factor

Required for staff

Roles

Per department, per module

Session policy

Configurable timeouts

Audit log

Every action, exportable

Policy · AI-01 · Rev. 3

Responsible Use of AI

  1. §1

    Your data is not training data

    Content, resident conversations, and records are never used to train shared AI models.

  2. §2

    Agents see what their role sees

    An agent's access is scoped to the department and permissions it serves, and nothing more.

  3. §3

    People decide what's consequential

    Publishing, mass notifications, payments, and records releases can always be put behind human approval.

  4. §4

    Every step is on the record

    Agent drafts, approvals, and denials are logged and can be produced in response to a records request.

  5. §5

    Residents know when it's AI

    The resident assistant identifies itself and can hand off to a staff member at any time.

Applies to every GovScale agent

Effective 2026

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Responsible AI

AI you can explain at a council meeting

When a council member or a resident asks how the AI works, you should have a clear answer. These commitments apply to every agent on the platform, for every customer.

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Accessibility

Accessible from the day you launch

The DOJ's ADA Title II rule requires state and local government websites to meet WCAG 2.1 AA, with deadlines in 2026 and 2027 depending on population. GovScale checks every page before it publishes and converts inaccessible PDFs, so staying compliant is part of everyday work instead of a yearly project.

cms.govscale.ai/ashford/pages/leaf-pickup/review

Pre-publish check

WCAG 2.1 AA · Section 508

1 fixing

  • Color contrast

    All text meets 4.5:1

  • Heading structure

    One H1, no skipped levels

  • Images

    Alt text on 14 of 14

  • Forms

    Every field labeled

  • Documents

    1 scanned PDF — converting to a page

  • Keyboard

    All controls reachable

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Reliability

Your site stays up when everyone needs it

The day of a water main break or a snow emergency is the day everyone visits at once. GovScale runs on redundant infrastructure behind a global CDN, and alerts go out over more than one carrier, so a single outage won't stop them.

status.govscale.ai

All systems operational

  • Websites

    Operational

  • Payments

    Operational

  • 311 & Requests

    Operational

  • Emergency Alerts

    Operational

  • Resident Assistant

    Operational

90 days ago

Today

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Request Access

Bring GovScale to your town

We're partnering with a small group of local governments, starting here in New Jersey. Tell the assistant about yours and it will put together your application, with a preview of your new site.

Prefer email? hello@govscale.ai

GovScale Assistant

Hi! I help local governments see what GovScale could do for them. Which town, city, or county are you with?
GovScale

The AI-native platform for local government. Websites, 311, billing, meetings, alerts, and records on one platform, with agents that multiply your staff and answer to them.

FedRAMP High
IL5
WCAG 2.1 AA

Platform

Company

© 2026 GovScale, LLC.

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