NewsIntroducing GovScale: AI that rebuilds your town's website in minutes

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Agents

AI agents that help your staff and answer to them

Every GovScale module comes with an agent that knows its job. They answer residents, prepare the paperwork, and keep things moving, all inside the permissions and approvals your team sets.

Agents · Town of Ashford · Today

9 active

23 tasks today

Website Builder

Drafts pages, fixes accessibility, keeps content current

142 tasks today

311 & Service Requests

Triages, deduplicates, routes, and replies

87 tasks today

Billing & Payments

Answers bill questions, flags anomalies, reconciles

6 tasks today

Meetings & Agendas

Drafts minutes and plain-language summaries

2 tasks today

Emergency Alerts

Translates and formats alerts for every channel

11 tasks today

Public Records & FOIA

Finds documents and suggests redactions

14 tasks today

Social Media

Drafts posts from your published content

31 tasks today

Asset Management

Turns reports into prioritized work orders

0 tasks today

Help Center & Docs

Writes and updates articles from your policies

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How It Works

Agents prepare the work. Your staff decide.

Every agent follows the same loop. It gathers what's needed and prepares the work, then stops at the point where your policy says a person should decide.

  1. 01 · Intake

    Something comes in

    12 pothole reports on Route 9

  2. 02 · Draft

    The agent prepares

    Merges them into one work order

  3. 03 · Review

    A person decides

    Luis in Public Works approves

  4. 04 · Act

    The work happens

    Crew 3 dispatched, 12 residents notified

  5. 05 · Record

    It's on the record

    Logged with who, what, and when

Ask Ashford

English · Español · Tiếng Việt

My recycling wasn't picked up on Maple St today
Sorry about that. Maple St is in Zone B and was scheduled for today. I've filed a missed pickup request and sent it to Sanitation.

Request #4821

Routed

Missed recycling · 214 Maple St

Sanitation · Expected tomorrow

I'll text you when the crew marks it complete.
Thank you!

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For Residents

Help for residents at any hour

Residents shouldn't need to know which department handles what. The assistant on your website understands the question, finds the answer, and finishes the task.

  • Answers from your content

    Grounded in your pages, ordinances, and documents, with links to the source.

  • Files requests

    Creates the 311 request with the address, photo, and category filled in.

  • Takes payments

    Looks up the bill, explains the charges, and checks out securely.

  • Books appointments

    Schedules inspections, facility rentals, and office visits.

  • Speaks their language

    Responds in the resident's language, not just English.

  • Knows when to hand off

    Routes to a staff member with the full conversation attached.

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For Staff

Give your team its time back

Most local governments are doing more with the same number of people. Agents handle the repetitive prep work so your team can spend more of the day with residents.

Needs your approval

Drafted by agents · waiting on staff

3 pending

  • Meetings agent

    Minutes — Sept 22 council meeting

    14 motions, 3 votes, and a plain-language summary drafted from the recording.

    Clerk

    EditApprove

  • 311 agent

    Merge 12 pothole reports on Route 9

    Same location within 40 m. One work order, one reply to all 12 residents.

    Public Works

    EditApprove

  • Alerts agent

    Spanish boil-water notice

    Translated from the English notice. Ready for text, email, and site banner.

    Emergency Mgmt

    EditApprove

Staff hours per week

Today

With agents

  • Meeting minutes

    6h → 45m

  • Triaging duplicate 311 reports

    5h → 30m

  • “When is my pickup?” calls

    8h → 1h

  • Translating notices

    3h → 15m

Illustrative estimate for a town of about 20,000 residents.

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Guardrails

Each department sets its own rules

Decide what each agent can do on its own, what needs a sign-off, and what's off-limits. Changes take effect right away.

Allowed

Needs approval

Not allowed

Settings / Agents / Permissions

Agent

Read

Draft

Reply to residents

Publish or send

Spend or refund

Resident assistant

Owner · Communications

311 agent

Owner · Public Works

Billing agent

Owner · Finance

Meetings agent

Owner · Clerk

Records agent

Owner · Clerk

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Oversight

Your staff can see and approve everything the AI does

Agents follow the same rules as your employees, and everything they do is written to a log your clerk can search and export.

  • Your staff approve

    Each department decides what an agent can do on its own and what waits for a person.

  • Agents only see what they need

    An agent has the same access as the role it works for. HR records stay with HR.

  • Everything is logged

    Every draft, approval, and denial is saved with a time and a name, and you can export it.

Audit log · AshfordLive
timeactoractionapproved by
09:14:02311-agentmerged 12 reports → work order WO-1187l.ortega
09:14:40l.ortegaapproved WO-1187 · assigned Crew 3—
09:31:17alerts-agenttranslated boil-water notice → esp.nair
09:32:05systemalert sent · sms 8,412 · email 6,030 · voice 1,188p.nair
10:02:51builder-agentdrafted /services/leaf-pickup (4 sections)pending
10:05:33meetings-agentrequested /records/hr · denied by policy—

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Request Access

Bring GovScale to your town

We're partnering with a small group of local governments, starting here in New Jersey. Tell the assistant about yours and it will put together your application, with a preview of your new site.

Prefer email? hello@govscale.ai

GovScale Assistant

Hi! I help local governments see what GovScale could do for them. Which town, city, or county are you with?
GovScale

The AI-native platform for local government. Websites, 311, billing, meetings, alerts, and records on one platform, with agents that multiply your staff and answer to them.

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